Let your team works and communicates with your customers with this Joomla help desk system component.
Create category for help desk, set category for group user only.
Limit support by group user in help desk
Set moderator for category in help desk
Set moderator work on ticket in help desk
Admin/moderator can comment for other moderator, customer can not see the comments in help desk.
Filter tickets by status, assignment, over due date with help desk dashboard.
Custom auto alert emails
Support Gavatar for user
Admin can edit reply of ticket
Check latest edit/reply of ticket, so admin can work more efficient with this help desk
Check how long ticket is processed in help desk dashboard
Auto close tickets if customer do not reply after set time.
Let me know if you have suggestions for our help desk.