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Description

Let your team works and communicates with your customers with this Joomla help desk system component.

Feature

  • Create category for help desk, set category for group user only.

  • Limit support by group user in help desk

  • Set moderator for category in help desk

  • Set moderator work on ticket in help desk

  • Admin/moderator can comment for other moderator, customer can not see the comments in help desk.

  • Filter tickets by status, assignment, over due date with help desk dashboard.

  • Custom auto alert emails

  • Support Gavatar for user

  • Admin can edit reply of ticket

  • Check latest edit/reply of ticket, so admin can work more efficient with this help desk

  • Check how long ticket is processed in help desk dashboard

  • Auto close tickets if customer do not reply after set time.

Let me know if you have suggestions for our help desk.

More Information

Version: 1.0.0 License: GPLv2 or later Type: Paid download Includes: Component Compatibility: 3

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